Betting Rules

By opening an account, accessing the platform or placing a bet, you agree to follow these Betting Rules and any other terms that apply to your use of Surfplay Casino. If you do not understand a rule, you should not place a wager until you have obtained enough information to make an informed decision. Rules may vary between games, markets, promotions and payment methods, so the conditions displayed for the relevant activity should always be checked before you confirm a bet.

You must be legally entitled to participate in online gambling in the place where you are located. Players in Australia should comply with applicable Australian laws and any other laws that apply to them. You must also meet any age, identity and account requirements that apply to the service. Surfplay Casino may request information or documents to verify identity, age, account ownership, payment details or compliance with legal and risk-management obligations.

• You are responsible for keeping your account details, passwords and devices secure.
• You must provide information that is accurate, complete and current.
• You must only use payment methods that belong to you or that you are authorised to use.
• You must not allow another person to access or use your account.
• You must not place bets for another person or permit another person to place bets through your account.
• You must not use the platform for unlawful activity, fraud, collusion, manipulation or any other prohibited purpose.

A bet is generally treated as placed when it has been submitted through the platform and accepted by the relevant system. A confirmation, bet record or account history may provide evidence of the wager. Selecting a stake or viewing an available market does not necessarily mean that a bet has been accepted. You should check your account history after placing a wager and contact the relevant support channel promptly if information appears incorrect.

Bets are settled using the official result, outcome or game record applicable to the relevant activity. The rules displayed for that game or market determine which result is used and when settlement takes place. Results may be amended if an official result is corrected, if a material error is identified or if a wager is found to have been accepted in breach of the applicable rules.

Unless the specific rules say otherwise, a winning return is calculated using the accepted stake and the applicable odds or payout information shown when the bet was accepted. A return may be subject to account checks, wagering conditions, transaction reviews or other requirements that are clearly stated in the relevant terms. No outcome should be treated as guaranteed before the wager has been formally settled.

1. Review the confirmation details after placing a bet.
2. Keep your own records of important wagers and account transactions.
3. Check settled bets and account balances regularly.
4. Raise any suspected error as soon as reasonably possible.
5. Provide information requested for a settlement, account or payment review.

If there is a disagreement about a bet, Surfplay Casino may review the account history, transaction records, game logs, timestamps, displayed rules and other relevant information. The decision will be made by reference to the applicable terms, available records and legal obligations. You should retain any relevant confirmation or screenshot, although such material may not override the platform's official records.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a budget before you begin and avoid gambling when you are affected by alcohol, stress, fatigue or strong emotions. Do not chase losses, borrow money to gamble or increase your stakes to try to change an outcome.

• Set personal spending and time limits before playing.
• Take regular breaks and keep gambling separate from essential expenses.
• Use available account controls, restrictions or self-exclusion options if gambling is becoming difficult to manage.
• Talk to someone you trust if your gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent help from an appropriate Australian gambling support service if you are concerned about your gambling.

You can stop using the platform at any time. If you request a break, account restriction or self-exclusion, follow the instructions made available through your account or the relevant support process. Do not create another account to get around a restriction. Responsible gambling tools are intended to support safer play, but they should be used alongside personal limits and independent support where needed.

These Betting Rules may be updated from time to time to reflect changes to the platform, games, legal requirements or operational processes. The current version published on the website applies to future activity from the stated effective date. If you continue to use Surfplay Casino after an update, that use may indicate acceptance of the revised rules. Questions or complaints should be raised through the support options available on the website.