Responsible Gaming

Surfplay Casino is committed to providing information that helps players in Australia make informed choices about gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or cope with difficult feelings. Before you play, consider whether gambling is suitable for you and set limits that match your personal circumstances. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

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Gamble responsibly

Responsible gambling means making conscious decisions about when, how often and how much you gamble. It involves understanding that casino games are based on chance and that outcomes cannot be predicted or controlled. A previous win does not make another win more likely, and a previous loss does not mean that a win is due. There is no guaranteed strategy for winning.

On this page

Gamble responsibly Set limits and take a break Recognise signs of gambling harm Support, safety and account protection

Only gamble with money you can afford to lose after essential costs have been paid. Essential costs may include rent or mortgage payments, food, utilities, transport, education, debt repayments and other household commitments. Do not use money set aside for these expenses, borrow money to gamble or rely on credit to continue playing. If losing a particular amount would create stress or affect your daily life, that amount is not affordable for gambling.

Decide on a spending limit before you start and avoid increasing it while you are playing.
Set a time limit and take regular breaks away from your device.
Keep gambling separate from everyday spending and household finances.
Do not chase losses by trying to win back money you have already lost.
Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by other substances.
Remember that gambling is not a reliable source of income and should not be treated as an investment.
Keep your account details secure and do not allow other people to use your account.
Review your gambling habits regularly and act early if they begin to change.

It can help to tell someone you trust about your limits. A friend, partner or family member may notice changes in your behaviour and provide encouragement if you decide to take a break. Talking openly can also reduce secrecy and make it easier to seek help before gambling causes serious harm.

Set limits and take a break

Limits are practical tools that can help you stay in control. Depending on the features available on the service, you may be able to request or use controls relating to deposits, spending, losses, session time or account access. Read the information shown in your account carefully and choose settings that are realistic for your circumstances. A limit is most useful when it is set before you begin gambling, rather than changed during a session.

If you feel that limits are no longer enough, consider taking a longer break or asking for your account to be closed. You can contact the relevant customer support channel through the website to ask about available account controls. We may need to verify your identity before applying an account change. Do not create another account or use another person's account to get around a restriction.

Planning a safer gambling session

Choose a maximum amount and maximum length of time before you play.
Pay essential bills and set aside money for daily needs first.
Use only your own funds and do not borrow from friends, family, lenders or other sources.
Record your deposits, withdrawals, wins and losses so you have a clear view of your activity.
Stop when your time or money limit is reached, regardless of whether you are winning or losing.
Take a break after a session and return only if gambling remains comfortable and affordable.

A break from gambling can be temporary or ongoing. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible and fill the time with other activities. If you have difficulty stopping, ask a trusted person to support you or contact a professional gambling support service in Australia.

Recognise signs of gambling harm

Gambling harm can develop gradually, and it may affect anyone. Warning signs are not limited to the amount of money lost. Gambling may be becoming a problem if it takes more time, attention or emotional energy than you intended, or if you feel unable to control your behaviour.

Thinking about gambling frequently or feeling restless when you try to stop.
Gambling for longer than planned or returning soon after deciding to finish.
Increasing the amount spent in an attempt to experience the same excitement.
Chasing losses or believing that a win is needed to put things right.
Hiding gambling activity, deposits, losses or account statements from others.
Borrowing money, selling belongings or missing payments to fund gambling.
Using money intended for rent, bills, food, family needs or other essentials.
Feeling anxious, guilty, irritable, low or unable to sleep because of gambling.
Arguing with family, withdrawing from friends or missing work and other responsibilities.
Trying to stop or cut down but returning to gambling repeatedly.
Gambling to escape stress, loneliness, sadness or other difficult emotions.
Continuing to gamble despite financial, personal, relationship or health consequences.

One warning sign can be enough to take action. You do not need to wait until gambling causes a major crisis. Consider stopping play, applying account restrictions and speaking with someone you trust. A gambling counsellor can help you understand what is happening and develop a plan that suits your needs. Support is confidential and available whether you gamble online, in venues or in more than one setting.

If you are concerned about someone else

If a family member, friend or colleague may be experiencing gambling harm, approach the subject calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Avoid lending money to cover gambling losses or helping them continue gambling. You can also seek advice for yourself, because gambling harm can affect partners, families and other people close to the player.

Support, safety and account protection

Players in Australia can access independent gambling support services for information, counselling and practical assistance. Search for a recognised Australian gambling help service in your state or territory, or speak with a qualified health professional. These services can discuss budgeting, relationships, emotional wellbeing, self-exclusion, reducing gambling and stopping altogether. You may seek help even if you are not sure whether your gambling is a problem.

If gambling is causing immediate financial distress, prioritise essential payments and consider contacting a free financial counselling service. If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through local emergency or crisis services. Your immediate safety is more important than any account, game or gambling loss.

Age and account responsibility

Gambling is only for adults who meet the applicable legal age and eligibility requirements. Minors must not access or use a gambling account. Parents and guardians should use device controls, protect passwords and monitor access to payment methods and gambling services. Do not share your login details, payment information or verification documents with another person.

You are responsible for providing accurate information and for keeping your account secure. Use a strong, unique password and sign out on shared devices. Contact customer support through the website if you believe someone has accessed your account, if your details have been compromised or if you need information about available responsible gambling controls. Never continue gambling to recover money after an account security incident.

Our approach

Surfplay Casino provides responsible gambling information so players can make informed decisions and seek assistance when needed. We encourage early action, honest conversations and the use of available account controls. We may ask questions or take reasonable steps where activity raises concerns about player safety, account use or compliance with applicable requirements. Any account action is handled in accordance with the applicable terms, policies and legal obligations.

Before using the service, read the relevant terms and conditions, privacy information and any responsible gambling guidance displayed on the website. These materials explain how account controls, verification, restrictions and support requests are handled. If you are unsure whether gambling is right for you, the safest choice is not to gamble and to obtain independent advice.