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Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Surfplay Casino. Please read them carefully before opening an account, depositing funds, playing games or using any other service on the website.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Surfplay Casino. They apply to your access to and use of the website, your player account, casino games, promotional features, payment facilities and any related services. By visiting the website, creating an account or using a service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use Surfplay Casino.
On this page
Additional rules may apply to particular games, promotions, competitions or features. Those rules will be made available where relevant and form part of these terms. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity. You are responsible for checking the current terms and any applicable game or promotional conditions before participating.
Surfplay Casino may update these terms when required for operational, legal, regulatory or security reasons. Changes will take effect when published on the website, unless a different effective date is stated. Your continued use of the services after an update means that you accept the revised terms. If a change is unacceptable to you, your remedy is to stop using the services and request any eligible account balance in accordance with these terms.
Eligibility and lawful use
You must be legally entitled to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. You are responsible for checking the laws that apply to you before using Surfplay Casino. Access may be restricted or unavailable in some locations, and Surfplay Casino may refuse or limit access where required.
You must not use the website if gambling is unlawful for you, if you are under the applicable legal age, or if you are subject to a self-exclusion or other restriction that prevents your participation. You must not use the services on behalf of another person, assist another person to gamble through your account, or allow anyone else to access your account.
2. Accounts, identity and security
To use certain services, you may need to open a player account. You must provide information that is accurate, complete and current. Information may include details needed to confirm your identity, age, location, payment method or source of funds. You must update your information if it changes. Providing false, misleading or incomplete information may result in restricted access, account closure or the withholding of activity or funds where permitted by applicable requirements.
Each player may have only one account unless Surfplay Casino expressly permits otherwise. Duplicate, linked or incorrectly created accounts may be reviewed and may be closed. Surfplay Casino may carry out verification checks at any time. You agree to provide reasonable information or documents needed for those checks. Until verification is completed, some account functions may be unavailable.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with another person and sign out when using a shared device. Tell Surfplay Casino promptly if you suspect unauthorised access, lost credentials or other account security issues. You must not attempt to bypass security controls, access another player’s account or interfere with the website.
Suspension and closure
Surfplay Casino may suspend, restrict or close an account where there is a suspected breach of these terms, a security concern, a legal or compliance requirement, suspected fraud, irregular play, payment abuse or any other legitimate operational reason. An account may also be restricted while information or transactions are reviewed. Where appropriate, you may be asked to explain activity or provide supporting documents.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure. Any remaining balance will be handled in accordance with applicable requirements and after any necessary verification, investigation or deduction of valid amounts. Funds may not be returned where they are connected with unlawful conduct, fraud or a breach of these terms.
3. Deposits, games and withdrawals
You may only deposit funds using a payment method that is held in your own name or that you are authorised to use. Payments may be subject to checks, processing requirements and limits displayed during the transaction process. You must not deposit money obtained unlawfully or use the services to move funds for another person. Surfplay Casino may refuse, reverse or review a transaction where there is a reasonable concern about ownership, fraud, error or compliance.
You should check all transaction details before confirming a deposit or withdrawal. Third-party providers may apply their own terms, charges, processing arrangements or availability rules. Surfplay Casino is not responsible for delays or failures caused by a payment provider, financial institution, internet service, device or other third party, although reasonable assistance may be provided where appropriate.
Games are played using the rules and instructions shown for the relevant game. Results generated by the applicable game system will determine the outcome, subject to correction of a clear technical or administrative error. You must not exploit faults, glitches, errors or vulnerabilities. If an error affects a game, account, balance or transaction, Surfplay Casino may correct the error and take reasonable steps to restore the position that would have applied without it.
You are responsible for reviewing your balance, bets, game history and transaction records. If you notice an apparent error, contact Surfplay Casino through the available support process as soon as reasonably possible. A game or transaction may be cancelled, voided or adjusted when required by a technical problem, incorrect configuration, duplicated action, communication failure, suspected manipulation or other exceptional circumstance.
Promotions and bonuses
Promotions, bonuses and promotional games may be subject to separate terms, eligibility criteria, expiry periods, wagering requirements, maximum values or other conditions. Those conditions will be shown with the relevant offer. You must read them before opting in or using a promotion. Surfplay Casino may withdraw an offer, correct an obvious error or remove a promotional benefit where the offer has been misused or obtained through prohibited activity.
4. Responsible gambling, privacy and other provisions
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you begin and avoid chasing losses. Take regular breaks and do not gamble when affected by alcohol, drugs, stress or strong emotions.
If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek help. Surfplay Casino may provide account tools or restrictions such as deposit controls, time limits, breaks, activity information or self-exclusion, where available. These tools do not guarantee that all gambling harm will be prevented, so you should use them together with independent support and advice.
Privacy and communications
Personal information is handled in accordance with the Surfplay Casino Privacy Policy. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you. By using the services, you acknowledge that electronic communications may be used for account, security, transaction and service messages.
Website content and acceptable conduct
The website, design, text, graphics, logos, software and other content are owned by or licensed to the relevant rights holder. You may use the website only for personal and lawful purposes. You must not copy, modify, distribute, publish, reverse engineer, scrape, introduce malicious code or use website content for commercial purposes without permission.
You must not interfere with the operation or security of Surfplay Casino, use automated systems without permission, manipulate games or transactions, abuse promotions, harass staff or other users, or engage in conduct that is unlawful, deceptive or harmful. Surfplay Casino may remove content, restrict access or take other reasonable action in response to prohibited conduct.
Liability, availability and complaints
The services may be changed, interrupted or unavailable from time to time because of maintenance, technical issues, security events, third-party failures or circumstances outside reasonable control. Surfplay Casino does not promise that the website will always be uninterrupted, error-free or suitable for every device. You should keep your own records of important account and transaction information.
To the extent permitted by law, Surfplay Casino is not responsible for losses caused by your breach of these terms, misuse of the services, unauthorised access resulting from your failure to protect account details, device or connection problems, or events outside reasonable control. Nothing in these terms excludes or limits a right or protection that cannot lawfully be excluded or limited.
If you have a question, dispute or complaint, raise it through the support channel made available on the website and provide enough information for the matter to be reviewed. You should keep relevant transaction details and correspondence. Surfplay Casino may investigate the issue and request further information before providing a response.
These terms are intended to operate subject to the mandatory laws and consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. The current version of these terms is the version published on the Surfplay Casino website.
