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Cookies Policy
This Cookies Policy explains how Surfplay Casino uses cookies and similar technologies when you visit or use our website. It describes what cookies are, the purposes for which they may be used, and the choices available to you. This policy should be read together with our Privacy Policy and any other applicable website terms.
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1. What are cookies?
Cookies are small text files that a website may place on your computer, mobile phone, tablet or other internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies can help websites function correctly, improve performance, remember preferences and provide information about how visitors use online services.
On this page
Some cookies are placed directly by Surfplay Casino, while others may be placed by third-party service providers that support website operations, security, analytics, advertising or other functions. These third parties may use cookies or similar technologies in accordance with their own privacy information and applicable requirements.
A cookie may be a session cookie or a persistent cookie. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can vary according to its purpose and the settings applied to it.
Similar technologies may include pixels, tags, scripts, local storage and device identifiers. These technologies can perform functions similar to cookies, such as recognising a browser, measuring activity or supporting security. In this policy, we use the term “cookies” to include cookies and similar technologies unless stated otherwise.
2. How we use cookies
Surfplay Casino may use cookies for several different purposes. The cookies used on a particular page or service may depend on how you access the website, which features you use and the choices you make through the cookie settings available on the site.
Strictly necessary cookies
Strictly necessary cookies support the basic operation, security and reliability of the website. They may help with account access, session management, fraud prevention, responsible access controls, load balancing, navigation and the delivery of requested features. These cookies are usually required for the website or particular services to work properly and may not be capable of being disabled through standard preference tools.
Functional and preference cookies
Functional cookies help remember choices and settings, such as language, region, display preferences or other options selected during a visit. They may make the website easier to use and reduce the need to repeat the same selections. If you reject or delete these cookies, some preferences may not be retained and certain features may operate less conveniently.
Analytics and performance cookies
Analytics and performance cookies help us understand how visitors use the website. Information may include the pages viewed, links selected, approximate activity patterns, browser type, device information and technical details about how the website performs. We may use this information to identify errors, improve navigation, assess content and develop a more reliable online experience.
Marketing and advertising cookies
Where used and permitted, marketing cookies may help measure campaigns, limit repeated advertising, understand visits that follow an advertisement and present content that is more relevant to a user’s interests. These cookies may be set by Surfplay Casino or by advertising and technology partners. We do not treat the use of marketing cookies as permission to send unlawful direct marketing.
Security and compliance cookies
Cookies and similar technologies may also support security, identity verification, age or eligibility checks, prevention of unauthorised activity, detection of unusual behaviour and compliance with legal or regulatory obligations. Disabling some of these technologies may affect access to account or gaming-related features.
3. Third-party services and information
We may use carefully selected third-party providers to help operate, secure, measure or improve the website. These providers may process information collected through cookies on our behalf or may place their own cookies when their services are used. Examples may include website hosting, security, analytics, customer support, payment-related functionality and advertising technology.
Information collected through cookies may include an IP address, device and browser details, operating system, general location information, pages viewed, referring website, approximate times of access and interactions with website features. Depending on the technology and the way you use the site, this information may be linked with account or device information. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
Cookies do not generally contain information such as your password in plain text. You should nevertheless take reasonable steps to protect your devices and accounts, including using appropriate security settings, keeping software updated and signing out where necessary. You should not share account credentials with another person.
Third-party websites, applications and services may have their own cookie practices. If you follow a link away from the Surfplay Casino website, you should review the privacy and cookie information provided by the relevant third party. We are not responsible for the policies or practices of websites that we do not operate.
4. Managing cookies and policy updates
When available, you can use the cookie preference tool on the website to accept or reject optional categories of cookies. Your selection may be stored in a preference cookie so that the site can remember your choice. You can change your selection at any time by reopening the cookie settings or using the relevant controls made available on the website.
Most browsers also allow you to control cookies through their settings. You may be able to block cookies, delete existing cookies, receive a notification before a cookie is stored or allow cookies only from selected websites. Browser settings differ, so you should consult your browser provider’s instructions for information about the available options.
If you disable or delete cookies, the website may not operate as intended. You may need to enter information again, lose saved preferences or be unable to use some account, security or gaming-related functions. Blocking cookies may not prevent all forms of data collection, and some technologies may continue to support essential website operations.
Your choices may apply only to the browser or device used to make them. If you use more than one device or browser, you may need to set your preferences separately. Clearing browser data can also remove cookie preference records, meaning you may be asked to make your selection again.
We may update this Cookies Policy from time to time to reflect changes to the website, technologies, services, legal requirements or operational practices. When we make changes, we will publish the updated version on this page and revise the date or other notice where appropriate. You should check this page periodically so you remain aware of how cookies are used.
If you have questions about this Cookies Policy or how cookies are used on the website, please use the contact or support options made available through Surfplay Casino. We will handle relevant enquiries in accordance with our applicable privacy and support procedures.
