Privacy Policy

Personal information is used for legitimate business, security, service and compliance purposes. We seek to handle information fairly and only use it in ways that are relevant to the reason it was collected or to a related purpose that players would reasonably expect.

• To create, operate and administer player accounts.
• To provide casino features, process requests and maintain account settings.
• To verify identity, age and account information where required.
• To process deposits, withdrawals and other account transactions.
• To detect, prevent and investigate fraud, money laundering, collusion, abuse, hacking and other suspicious or unlawful activity.
• To protect the website, player accounts, systems and other users from security threats.
• To provide customer support, respond to enquiries and manage complaints.
• To understand website use, troubleshoot faults and improve performance, accessibility and functionality.
• To communicate service information, account notices, security alerts and operational updates.
• To send marketing communications where permitted and where you have provided consent or another valid basis applies.
• To meet legal, regulatory, taxation, accounting, court or law-enforcement requirements.
• To establish, exercise or defend legal rights and manage disputes.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered together with transaction, verification and device information to protect the account and assess unusual activity. We do not promise that every feature or communication will be available at all times, and information practices may change when the website, services or legal requirements change.

Sharing information

Information may be shared with service providers that help operate the website and deliver services. These may include identity and verification providers, payment providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Providers are expected to handle information for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where necessary to protect players, prevent fraud or security incidents, meet a legal request, respond to a lawful authority, enforce website terms or protect rights and property. If a business change affects the website, information may be transferred as part of that change, subject to applicable privacy requirements. We do not sell personal information for its own sake.

Information sent overseas

Some providers supporting an online service may store or process information outside Australia. Where this occurs, reasonable steps are taken to use appropriate safeguards and to require information to be handled securely. The privacy protections in another country may differ from those in Australia, but information will continue to be managed for the purposes described in this policy.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

Making a data request

To exercise your data rights, email support@surfplaycasino.wtf. In your request, explain what you are asking for and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before completing a request. This is a security measure designed to prevent personal information being disclosed or changed by someone who is not authorised.

• For access, ask for a copy or summary of personal information held about you.
• For correction, identify the information you believe is inaccurate or incomplete and provide the correct details where possible.
• For deletion, specify the information you want removed. Deletion may not be available where records must be retained for legal, security, dispute or compliance purposes.
• To withdraw consent to marketing, contact support@surfplaycasino.wtf or use the unsubscribe option in a marketing message where available. Service and account communications may still be sent when necessary.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved and any legal or security requirements that apply. If a request cannot be completed in full, we will explain the relevant reason where permitted. We may also ask for clarification if a request is too broad or does not clearly identify the information concerned.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, information practices or legal requirements. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.

If you have a question about this Privacy Policy or want to exercise your privacy rights, contact support@surfplaycasino.wtf.